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Whether you have questions regarding an existing tour, wish to design a custom bespoke itinerary, or need private group bookings, our team answers within 3 business hours.
Help & FAQs
Frequently Asked Questions
Everything you need to know about booking, payments, and trip policies.
How do I book a tour package and what deposit is required?
You can instantly reserve your spots online via our secure checkout by selecting your preferred departure date and traveler count. A flexible 20% deposit is required at booking, with the remaining balance due 30 days prior to departure.
What is TravelNest's cancellation and refund policy?
All our standard packages feature free cancellation and 100% refund up to 30 days prior to departure. Alternatively, you can reschedule your departure dates or transfer your booking to any other available itinerary with zero amendment penalty.
Are international air tickets included in the package price?
Our package rates include all internal flights, high-speed rail, private chauffeur transfers, and ferries once you land in the host country. International flights to/from the starting city can be booked independently or added by our flight concierge upon request.
Can I customize an existing package or request private dates?
Yes! Over 40% of our travelers choose private departures for honeymoons, family reunions, and corporate retreats. Simply select "Request Custom Quote" or submit our inquiry form with your custom requirements.
What travel documents and visas do I need?
Passports must have at least 6 months validity from your scheduled return date. For European destinations, US, UK, and Canadian passport holders enter the Schengen Zone visa-free for up to 90 days. Our concierge will send destination-specific visa briefs upon confirmation.