The AutoPulse 5-Pillar Safety Standard

We have introduced digital safety standards to traditional three-wheeler travel, making every trip secure, tracked, and stress-free.

1. 24/7 One-Touch SOS Response

A single press on the app SOS button triggers an instant alert to our emergency response control room and notifies city police dispatch with live GPS coordinates.

2. Police Verified Drivers

Every driver partner undergoes criminal background checks, address authentication, commercial license verification, and facial recognition before activation.

3. Live GPS Route Sharing

Share your live trip progress and estimated time of arrival with family or friends via WhatsApp or SMS. They can monitor your route on any browser without downloading the app.

4. Pink Auto & Women First

Dedicated women driver fleet and special late-night automated safety check-in calls for female passengers traveling between 9:00 PM and 6:00 AM.

5. Rigorous Fleet Inspection

Every rickshaw in our fleet undergoes quarterly technical roadworthiness audits covering hydraulic brakes, headlight brightness, rain curtains, and hygiene sanitation.

6. Zero-Tolerance Conduct Code

Harassment, reckless driving, overcharging, or route tampering leads to immediate blacklisting and permanent disqualification of driver partners.

Emergency Preparedness

What Happens When You Press SOS?

Our Incident Response Center in New Delhi operates 24/7 with trained emergency coordinators. Within 15 seconds of an SOS trigger:

  • A safety coordinator calls your phone immediately to assess the situation
  • Live vehicle telemetry is relayed directly to the nearest City Police Patrol vehicle
  • Automated SMS with exact live coordinates is sent to your registered emergency contacts
Test Helpline: 1800-PULSE-SOS Book a Safe Ride

24/7 Live Monitoring

Over 18 cities monitored with sub-15 second average response time.

Commuter Safety Guidelines

Simple, smart safety habits every commuter should practice for peace of mind on every journey.

1. Match Number Plate & OTP

Always verify that the auto rickshaw registration number plate matches the details shown on your app before stepping in. Never board an auto with a mismatched license plate.

2. Share Trip Status

Use the "Share Trip" feature in your booking screen to send your live ride map to a family member or friend, especially when traveling late at night or through unfamiliar routes.

3. Pay Digitally via QR

Avoid fumbling for loose cash in dimly lit streets. Scan the official AutoPulse QR code present in every rickshaw to pay quickly and securely via any UPI application.

Lost & Found Support

Left an item or bag in your auto?

Don't worry! Our centralized trip records help us connect with your driver in minutes. Over 94% of reported lost belongings (phones, bags, keys) are returned within 2 hours.

Report Lost Item